Clarks’ Fit Guarantee explained

Schools out! Or at least home-schooling is and to celebrate, Clarks have launched their new Fit Guarantee service!

Launched this summer, Clarks reassures customers that they will get the guaranteed fit from the teams in store, just in time for back to school!

Clarks say:

“We guarantee that the shoes will remain the correct fit for your child from the date of purchase to the 28th February 2021 or we will give you a refund or exchange. T&Cs apply see www.clarks.co.uk.”

If you’ve been on Facebook, you may have come across this news so to clear up any questions, we’ve answered some of your FAQs below.

How does this guarantee work?

Book to get your child’s feet measured and purchase a pair of school shoes during the UK summer holidays from our Clarks store and Clarks will guarantee that your child won’t outgrow their shoes before they start school. In fact, Clarks state that your child’s shoes will fit from the date of purchase to 28th February 2021. Infant sizes 7-9.5 will remain the correct fit from the date of purchase until 30th November 2020.

For full T&Cs of Clarks’ Fit Guarantee, click here. 

When does this guarantee start?

This offer is already up and running. School shoes must be purchased between 13th July 2020 –  14th September 2020 for this to be valid.

I’ve measured my child’s shoes using the Clarks measuring guidelines, will this still apply to me?

No. Your shoes must be measured and fitted by a member of the Clarks team for this to be valid. Proof of purchase is also necessary.

Are you still fitting in store?

The Clarks team will still be operating their ‘Fit & Measure’ service in store. Extra precautions have been taken to ensure the team are working in the safest way possible. For full details of Clarks’ new COVID-19 procedure, click here. 

Why can’t I find your store on the online booking system?

Currently our store is not online, but as soon it’s on the system, we will let you know. For the meantime, our store will be taking bookings over the phone. Simply call 01782 788 781 to book your fit and measure appointment.