FAQs for re-opening on April 12th

Welcome back!

From the 12th of April, all non-essential stores can re-open ready for some highly anticipated retail therapy.

While you’ve been gone, we’ve been working behind the scenes to offer you a safe and pleasant shopping experience ahead of your visit to our outlet centre. We sincerely appreciate the support you have all offered during the lockdown and cannot wait to see you again when we open our doors.

With stores offering up to 70% off RRP and items at £10 or less, it will be easy to come across great discounts this this week! For all of our current offers visit our ‘Offers’ page, here.

To help plan your visit, below are a few of our answers to your FAQs. For details on how you can shop safely, you can visit our customer guidelines, here.

FAQs

Do I need to book a slot to visit the stores?

No, however some brands including Nike, Saj Beauty, Clarks Outlet and Rosie Wilson are offering bookings for various services.

To find out more, you can visit their individual store pages here. 

Will your public toilets be open?

Yes. All of our WC facilities including accessible toilets and baby changing areas will remain open to our visitors.

What measures have you put in place to keep us safe?

Various measures have been put in place to help keep our staff and visitors safe during their time with us. Measures include: limiting the number of people in store, social distancing, enhanced cleaning regimes, sanitising stations, and track & trace QR codes. Please ensure you wear a face covering when you visit our Centre, (unless you are medically exempt). For guidance on how you can shop safely, click here. 

Do you have any events for the Easter holidays?

Unfortunately, we have suspended our events until further notice. We are hoping to resume our activities in the summer, however this is dependant upon the circumstances and guidelines given at the time.

Is late night shopping still going ahead?

No. We have currently suspended late night shopping until further notice.
Our current opening hours are:
Mon – Sat *10am – 6pm
Sun 11am – 5pm
*Please note some stores’ opening times may be subject to change and may operate outside of the Centre’s opening times.
We recommend visiting our ‘stores’ page for individual opening times.