FAQs regarding face masks/coverings

In line with the Government’s latest guidelines, it is mandatory to wear a face covering when visiting our centre from Friday the 24th July. We understand that these guidelines can be slightly confusing for both our staff and visitors, so to help put your mind at ease, we’ve answered a few of your FAQs.


Will I be fined? 

If police are patrolling the site, then yes. If you are caught not wearing a face mask/covering while shopping with us you can face a fine of up to £100. The Government have announced that this will be reduced to £50 if people pay within 14 days.

What if I have forgot my mask/covering?

We understand that this can be the case but don’t worry! Speak to a member of our security team and they will be able to provide you with a reusable one for your visit. All we ask is for a small donation to the University Hospitals of the North Midlands (UHNM) charity’s COVID-19 Appeal. Please keep in mind that face coverings will be subject to availability.

For more details on this campaign, click here. 

Will I be refused entry if I don’t wear a mask/covering? 

In some stores, you could be refused entry unless you have a medical condition which restricts you from wearing one such as respiratory or cognitive impairment. Children under the age of 11 are also exempt from this. We advise that you contact the store before you visit our Centre and ask for their company policy regarding face masks/coverings in stores. All stores contact details can be found here. 

Why aren’t some staff in stores not wearing a mask/covering?

If the brand feels that the measures put in place are adequate enough to keep customer safe, then staff do not need to wear a face covering as the Government has not issued this as a compulsory measure to retail staff. Stores have been advised to take the Government’s latest announcement into consideration and have enforced thorough cleaning regimes, social distancing markers and hand sanitising stations upon the reopening phase.

Do I need to wear a mask/covering when I’m visiting the cafes? 

For any takeaway purchases, wearing a mask/covering is mandatory. If you are sitting in to eat or drink, you don’t need to wear a mask.