FAQs regarding our shopping guidelines

Welcome back!

While you’ve been gone, we’ve been working behind the scenes to offer you a safe and pleasant shopping experience ahead of your visit to our outlet centre. We sincerely appreciate the support you have all offered during the lockdown and thank all of our visitors dearly for choosing to shop with us.

With stores offering up to 70% off RRP, it will be easy to come across great discounts this this week! For all of our current offers visit our ‘Offers’ page, here.

To help plan your visit, below are a few of our answers to your FAQs. For details on how you can shop safely, you can visit our customer guidelines, here.


Do I need to book a slot to visit the stores?

No, however some brands including Nike, Saj Beauty, Clarks Outlet and Rosie Wilson are offering bookings for various services.

To find out more, you can visit their individual store pages here. 

Will your public toilets be open?

Yes. All of our WC facilities including accessible toilets and baby changing areas will remain open to our visitors.

What measures have you put in place to keep us safe?

Various measures have been put in place to help keep our staff and visitors safe during their time with us. Measures include: limiting the number of people in store, social distancing, enhanced cleaning regimes, sanitising stations, and track & trace QR codes. Please ensure you wear a face covering when you visit our Centre, (unless you are medically exempt). For guidance on how you can shop safely, click here. 

Will your soft play/Chill & Relax area reopen?

At the moment, our soft play and Chill & Relax area is temporarily closed. We are

Will you put the benches back?

Indoor seating around the Centre will be restored from the 17th May 2021. We kindly ask all customers to take notice of our signage and adhere to our social distancing guidelines accordingly.

Is late night shopping still going ahead?

No. We have currently suspended late night shopping until further notice.
Our current opening hours are:
Mon – Sat *10am – 6pm
Sun 11am – 5pm

*Please note some stores’ opening times may be subject to change and may operate outside of the Centre’s opening times.
We recommend visiting our ‘stores’ page for individual opening times.